Refund Policy

Last updated: August 24, 2026

1. The rule

Once you complete signup for an event, the registration fee is not refundable. Completing signup means you (or the parent or guardian paying for a player) submitted registration and payment, or otherwise confirmed the player's spot in the event.

We do not offer a money-back guarantee, a cooling-off period, or refunds for change of mind after signup. This policy is part of our Terms of Service.

2. What is free and what is paid

League owners use the core Coaches Pick platform at no charge. There is nothing to refund for platform access.
Event participants (or their parents or guardians) pay a fee per event or registration. Those fees are earned when signup is complete.

3. Non-refundable after signup

The following do not qualify for a refund after signup:

Change of mind or deciding not to participate
Schedule conflicts, travel, vacation, or moving away
No-shows, late arrivals, or leaving an event early
Voluntary withdrawal by the player, parent, or guardian
Injury, illness, or eligibility issues that arise after signup
Weather delays or reschedules when the event is still held or moved to a new date
Dissatisfaction with coaching, teammates, officials, or facilities
A player being placed on a different team or division than requested

4. Limited exceptions

We will refund or reverse a charge only in these cases:

Duplicate or erroneous charge. You were charged twice for the same signup, or charged because of a platform processing error.
Event cancelled and not replaced. The league or Coaches Pick cancels the event and does not reschedule it or offer a replacement event in the same season.
Required by law. A refund is required by applicable law that we cannot waive.

Payment-processing fees on an approved exception refund may be deducted where the processor does not return them. Approved refunds go back to the original payment method.

5. League credits are not Coaches Pick refunds

A league operator may, at that league's sole discretion, offer a credit, transfer, or makeup game. That is a decision by the league, not a refund from Coaches Pick, and it does not change this policy. Ask your league director about league-level exceptions. We are not obligated to issue a cash refund because a league offered a courtesy credit.

6. Consulting and other paid work

Optional consulting, training, or custom work is billed as agreed in writing. Fees are not refundable once work has started or a scheduled session has occurred, unless the written agreement says otherwise.

7. How to request a review

If you believe you qualify for an exception in Section 4, email contact@coachespick.com within 14 days of the charge (or within 14 days of a cancellation notice) and include:

The email used at signup
The event or league name and the date of payment
Why you believe an exception applies

We will review the request. Approval is not guaranteed. If we approve a refund, we will process it to the original payment method. Banks may take additional time to post it. We may refuse requests that appear fraudulent or abusive.

8. Chargebacks

Contact us before disputing a charge with your bank. A chargeback on a valid, completed event signup may result in removal from the event and suspension of the account. We will respond to payment-network disputes with our records of signup and this policy.

9. Changes

We may update this Refund Policy by posting a new version on this page. The version in effect when you complete signup applies to that event fee.

10. Contact

Coaches Pick
5471 Spring Hill Drive, Spring Hill, FL 34606
Email: contact@coachespick.com